Wholesales Term


Approved accounts are net 30 days. Accounts over 30 days will be charged 2% per month. Orders shipped C.O.D. are subject to a $12.50 charge.

Note: You may pay with Visa or MasterCard without any additional fees.

Returned Cheques

Cheques returned due to insufficient funds will be subject to a $15.00 fee. Accounts with more than one NSF cheque may be subject to C.O.D. terms.

New Accounts

All orders placed by new customers can be paid by certified cheque, money order, Visa, or MasterCard. If the customer would like to have terms, then a credit application form will need to be filled out. For chains of stores that have a good standing credit history, credit privileges will be granted for new locations.


Orders under $375.00 before taxes are subject to a $40.00 shipping fee. Orders under $275.00 before taxes will not be accepted. “Add-ons” to previously placed orders will not be accepted. Shipping terms apply to all provinces and territories.

Damage Claims

Should you receive damaged goods in your shipment, they must be reported within 48 hours. Please report the damage to the transport company immediately upon seeing physical damage to any carton box (“received damaged” option on the delivery slip).


Merchandise cannot be returned for credit without our prior written authorization. No returns will be accepted 120 days or more after the initial shipment date. A minimum 20% restocking charge (before taxes) will apply for all returns. Any/all physical returns to our warehouse will be at the retailer’s expense.

Note: Products opened, or past expiry date will not be credited (except as explained in “Credits” below).

For any question or inquiry about returns, please contact our customer service department.


Any products returned to you by one of your customers for a valid reason may be credited in full and then reported to us to issue a credit on your account. For us to process your credit request, you are kindly required to provide us with the following information: Product code, description, lot number, reason for the return, as well as the name and phone number of the customer who returned it. No credits will be processed if any of these details are missing.


In case of an error in invoicing, please notify us within 10 days of the receipt of the invoice. We will be willing to make the necessary adjustments.

Other Information

When placing your order, please provide product codes and descriptions to facilitate processing orders quickly and accurately. Please make sure to use updated codes and descriptions from the most recent price list or catalogue. Orders can be placed through our online platform newrootsherbal.com/login, by email at support@newrootsherbal.com, or by phone at 1 800 268‑9486. Generally, if you place your order before noon (Eastern Time), it will be shipped the next business day.

Prices are subject to change without notice.



© All Rights Reserved New Roots Herbal Inc.


3405, F.X. Tessier Street, Vaudreuil-Dorion, Québec J7V 5V5                        

Tel. 450-424-9486 / 1 800-268-9486  

Fax 450-424-0130 / 1800-676-8902